RETURN POLICY

We aim to provide a seamless shopping experience by delivering your orders quickly and securely. Below are our shipping & return guidelines.

🚚 Shipping Policy

📦 Processing & Delivery Times

Order Processing: Orders are processed within 1-3 business days (excluding weekends & holidays).

Delivery Time:

Ireland & EU: Estimated delivery within 5-10 business days after dispatch.

International: Currently, we only ship within Ireland & the EU.

Tracking: You will receive a tracking number via email once your order ships.

💰 Shipping Costs

Flat Shipping Rate: €14.99 for all orders.

Free Shipping Offer: Enjoy FREE shipping on orders over €150

Return & Refund Policy

We want you to love your purchase, but if something isn’t right, here’s how returns work.

📅 Return Eligibility

✔ Items can be returned within 14 days of delivery in unused, original condition with all packaging intact.
✔ Damaged or Faulty Items? If your order arrives damaged or defective, report it within 48 hours of delivery for a free replacement or full refund.

📦 How to Return an Item

1️⃣ Email us at support@homestailor.com with your order number and reason for return.
2️⃣ Ship the item back using a tracked shipping method (return shipping is covered by the customer).
3️⃣ Once received & inspected, refunds are processed within 7-10 business days.

❗ Important Notes

✔ Restocking Fee: A 50% restocking fee applies to returned items (excluding damaged or faulty products).
✔ Non-Refundable Charges: Original shipping costs are non-refundable.
✔ Final Sale Items: Certain hygiene-related or clearance products may not be eligible for returns.

📩 Need Help? We’re here to assist! Contact us at- support@homestailor.com.

PAYMENT METHOD

We aim to provide a smooth and secure shopping experience. You can pay for your orders using the following methods:

Credit/Debit Cards: Visa, Mastercard
PayPal: Secure and fast online payment gateway
Google Pay / Apple Pay: Available on supported devices
Bank Transfers: Contact us for bank transfer details